FAQ

Does your company provide a door to door moving service?

Yes. All of your items are picked up and delivered on a door to door basis.

Weight and space occupancy disclaimer

If the weight of the household goods will weight less than 700 lbs per every 100 cubic feet (of trailer space), the billing process will automatically be adjusted to the calculation of 700 lbs per every 100 cubic feet.
Example #1: 1400 lbs occupying 300 cubic feet will be billed as 2100 lbs (300 cbf x 700 lbs per every 100 cbf).
Example #2: 2000 lbs occupying 100 cubic feet will be billed as 2000 lbs due to the low amount of occupied space.

How early do I need to schedule my move?

The earlier you schedule your long distance move, the better your chances at landing at a booking time that is convenient to your needs. Unfortunately, because of our successful business model we are usually booked to capacity during peak times. This is despite the size and capacity of our company. After successfully scheduling your move, one of our representatives will send you a confirmation package with the particulars of your move. We guarantee the accuracy of the details of your move.

Is there a minimum charge?

Our minimum shipping weight is 1000 lbs.

Can I save money during the long distance move?

Early planning will help you save money during your long distance move. While doing some of the moving tasks yourself such as packing. However, proper planning, prior research, and help from your friends might speed up the process. You can always get in touch with our company for assistance.

How do you protect my furniture and carpets when it rains?

Our movers use specialized moving blankets (pads) and/or shrink wrap to protect your furniture and carpets during the long distance relocation.

What is the average weight of my household?

There is indeed an industry average and we do all our best to update it as often as possible. A 1 bedroom house or apartment would weight between 1000 to 3000 lbs. A 2 bedroom apartment or house would weight closer to 3000-6000 lbs and a 3 bedroom house 6000-10000 lbs. Please note that these are industry average numbers only and you will be billed based on the actual weight of your load.

Do you have insurance for your clients?

Liability Insurance: Offers the minimum protection for your goods at no additional cost. The maximum basic liability of our company is calculated by multiplying the weight of your shipment by $0.60.

Valuation Coverage: Under this plan, items are refunded in full (when the item is no longer functional) or their repair cost is refunded in full (based on their valuation at the moment of pick up).  Contact your agent to check the cost of this coverage plan.

What payment methods do you accept?

We can accept payments by cash, credit/debit cards or e-mail money transfers Interac. Our representatives will make sure to provide all the information about our payment procedure.

Do I have to reserve my elevator?

If your apartment is located on top floors, reserve the elevator beforehand to facilitate the efficiency of the long distance move.

Are there any discounts available?

We do offer discounts for seniors, students, and military. Our repeat customers will benefit of a 5% discount.

How can I prepare my children for the move?

Discussing the move with your children helps ease any feelings of anxiety. It is especially important to discuss how they feel about the move and take note of its effects on their wellbeing. Moving can be very stressful to children, which is why it is helpful to maintain familiar routines and keep their favorite toys and other small belongings nearby throughout the process. Visiting your new home and neighborhood prior to moving can also provide your children with a sense of comfort.

What do I need to do if my move must be rescheduled?

Please contact us as soon as possible to arrange for a new move date. The sooner you give us notice, the easier it is to accommodate your needs. If you cancel or reschedule your move within 7 days of the scheduled date, we will retain your deposit. If you cancel or reschedule the move with a notice greater than 7 days, we will retain 50% of your deposit.

What else am I billed for?

All parking tickets and downtime is billable (waiting for elevator setup, a property key holder is late, etc). We charge additional fees for handling major appliances, exercise equipment, pianos or any other oversized or bulky items. Shuttle service may be required when there is no access for a 68 ft tractor-trailer and it also comes for an additional fee. All fees are billed according to our standard rates. Our sales agents will gladly supply you with all the information.

Should I pack my items?

We offer packing services if you are unable to pack on your own, Atlantic Coast Movers will gladly provide a full or partial packing service. This service is provided for an additional fee and you can get more information from our sales agents. Please make sure that all boxes are full and safely packed otherwise our foreman may need to repack the items for safe transportation. This service would be billed according to our standard rates.

Should I be present during the move?

No. As long as there is someone who is authorized by you to take care of this process and allow our movers to move items, we are perfectly fine with that.

Do you move pets and plants?

We do not move pets and recommend that you transport all pets in your own vehicle.

We do move plants  if absolutely necessary, but it is not recommended

Force majeure

In heavy weather conditions (snow storms, heavy rains, wind conditions, etc), mechanical problems with the vehicle, all arrivals are subject to delays. If applicable, Atlantic Coast Movers will reschedule the move to the next available date and time. NOTE: Atlantic Coast Movers will neither give discounts, refunds nor make compensations for delays or rescheduling under all conditions mentioned herein.

What is your standard transit time?

It takes approximately up to 14 business days in transit from the scheduled departure date. For moves from West coast to East Coast or East Coast to West Coast, it may take up to 21 business days. We have weekly departures to/from West Coast and monthly departures to/from East Coast.

Atlantic Coast Movers is responsible to provide a notice of at least 24 hours prior to pick up and delivery. For all other updates, we invite customers to contact our customer service team.

What is your claim policy?

All claims are to be submitted within 7 days from delivery date in written form to our company’s e-mail address sales@atlanticcoastmovers.ca. All claims received after 7 days are subject to approval for further investigation.

Do you ship cars or motorcycles?

Yes, we do. The fee for shipping a car or a bike is to be determined by the model of the vehicle and distance between the addresses. The car might be shipped separately from the goods due to space availability in the vehicle.

Free storage

The free storage promotion starts from the pickup date and counts till delivery date. At the end of the 5 weeks period, the standard storage rates will apply. One storage installment is equal to 5 weeks. The storage facility is located in Toronto, ON. This promotion is valid only for moves which are transiting Toronto, ON. A redelivery fee will apply to move the goods from storage to the new residence. The redelivery fee is to be determined by the final weight of the goods.
Free storage promotion needs to be booked prior to the pick up date otherwise it may not be available or may incur additional costs.

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